Terms & Conditions



These terms and conditions govern the way in which we provide services to you.  “Wellness Consulting Services ” ( WCS)  means healthy living and adopting healthier lifestyle including but not limited to (i) Online consultation with Wellness Consultant “WCs” like Yoga Instructor (ii) Online video consultation with Meditation Instructor (iii) Online Video Consultation with Pranayama Instructor ( iv)  fitness Coach  through the Digital Platform, and rendered either directly by Serenity ALC Private Limited (hereinafter referred to as “Serenity ALC”) or respective Third Party Service Provider(s). Please carefully read the following terms before accessing this site or using services. By accessing the site (which includes, visiting, registering, purchasing or accessing a services) you accept and agree to all the terms, covenants and conditions imposed in these terms and conditions.

These terms and conditions (“Terms and Conditions”) control your use of these websites (Serenityalc.com) (“Website”). In these Terms and Conditions, “Serenity ALC” is referred to as the “Company”, “us”, “we”, “our”, “company”, “Serenity ALC ”.

This document the Terms & Conditions (or “T&C”, “Agreement”) is an agreement between you (the “User”, “Wellness Consultant”,  “End-User”) and Serenity ALC. It contains conditions you agree to follow when using our mobile and web applications as well as Serenity ALC’s Apps and/or website, including when you ask questions and when you view or input content on or into the Apps. The Serenity ALC Privacy Policy Statement is officially part of these T&C, and can be accessed here.

These Terms and Conditions of Use are published in accordance with the provisions laid down under Rule 3(1)(a) of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the same constitutes “Electronic Record” within the meaning of Section 2(t) of the Information Technology Act, 2000 and the Rules framed thereunder. These Terms are also governed by all applicable laws including but not limited to Indian Contract Act, 1872. These Terms being an electronic record does not require any signature.


These terms tell you how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.  These terms and conditions are in addition to the Apps and/or website Disclaimer and apply to the services availed by you.  Please read these terms and conditions carefully before availing the services and print a copy for your records. All rights not expressly granted in these terms are hereby reserved.


By using Serenity ALC’s Apps and/or website, you agree that you have read, understand and agree to comply with these terms. You also agree to review this terms and conditions periodically to be aware of modifications to the terms and conditions, which modifications Serenity ALC may make at any time. Your continued use of this site will be deemed your conclusive acceptance of any modified terms and conditions.


We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend or stop a Service altogether. Accordingly, Serenity ALC may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available as assessed on a per case basis solely at the discretion of Serenity ALC. Serenity ALC and its directors, instructors, its contributors, sponsors, and other business partners, and their employees, officers, staff, contractors, and other agents (the ” Serenity ALC Parties”) shall not have any liability to you for any such action. You can stop using our Services at any time.

We may also terminate your access to our Services if it comes to our knowledge that you have violated any of these Terms, our Privacy Policy, any other applicable policies or agreements between us, or any applicable laws. In this regard, we may further take any such necessary action, including legal recourse and removal of any non-compliant information shared by you.


The Terms and Conditions applies to you if you are:

  1. A Wellness Consulting service provider (whether an individual professional or an organization) or similar institution wishing to avail the services provided by Serenity ALC’s Apps and/or website, authorized associates of such practitioners or institutions (“Wellness Consulting Service Provider”, “WCSP”, “you” or “User”); or
  1. A User, their guardian, representatives or affiliates, consulting with Wellness Consultant (s) (WC) through the Serenity ALC’s Apps and/or website (“End-User”, “you” or “User”); or
  1. Otherwise a user of the Serenity ALCs Apps and/or website (“you” or “User”).

This terms and conditions applies to all services made available by Serenity ALC on their Apps and/or website, and their mobile and web Apps.


Any person aged 18 years or above and capable of entering into a contract under the Indian Contract Act, 1872 and subject to acceptance by Serenity ALC is permitted to create/ access User account to avail the available Services. Minors are prohibited from accessing or creating User Account; however Legal Guardian of the Minors can avail the available Services for Minors in accordance with applicable laws.


We make no representation that all products, Content or Services described on or available through the Apps, are appropriate or available for use in locations outside India. Registered Users and Visitors access our Content and Services on their own initiative and are responsible for compliance with local laws. We make no claim that Content or Services are appropriate or may be downloaded outside of India. Personal information (“Information”) that is submitted to Serenity ALC Apps and website will be collected, processed, stored, disclosed and disposed of in accordance with applicable Indian law and our Privacy Policy. If you are a non-Indian member, you acknowledge and agree that Serenity ALC may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. Indian law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you consent to the transfer of such Information outside your resident jurisdiction as detailed in these T&C and Privacy Policy. If you do not consent to such transfer, you may not use our Apps or website. The product information provided on Serenity ALC is presently intended only for residents of India, and may have different product labeling and disclosure requirements in different countries.


User(s)hereby represents and warrants to Serenity ALC that,

  1. he/she is competent to contract under Indian Contract Act, 1872,
  2. the Information given by him/her to Serenity ALC on this Platform is accurate, true and nothing material is concealed by them,
  • he/she is the Legal Guardian of the minor or person of unsound mind on whose behalf the User Account is created (applicable only in case of Services being availed for Minors or people suffering from unsound mind),
  1. the terms and conditions constitute’s a valid and binding obligation enforceable against him/her in accordance with its terms,
  2. the acceptance by him/her, the performance by him/her of the obligations hereunder and compliance by him/her with the provisions hereof will not violate, contravene or breach or create a default under any terms and conditions, instrument, charter or by-law provision, statute, regulation, judgment, ordinance, decree, writ, injunction or applicable laws,
  3. there are no claims, actions, proceedings, which are initiated, alleged, threatened or pending against him/her which would restrict him/her from accessing and availing any Services on the Platform,
  • he/she will not initiate or carry out any transaction on this Platform on behalf of any other party, unless he/she is specifically authorized to do so,
  • he/she shall comply with all applicable laws,
  1. he/she shall not infringe the Intellectual Property Rights of Serenity ALC or any Third Party/Parties or Third Party Service Provider(s),
  2. he/she will not use the Platform for any Emergency services
  3. he/she will not use the User Account for unlawful or unauthorized purposes,
  • he/she will not upload any obscene or objectionable content on the Platform,
  • appropriate action can be initiated against him/her as warranted under the circumstances, for unauthorized use or breach of terms and conditions of the terms and conditions.


Serenity ALC user should access their purchased services with their existing membership number and password.

Non members should register for online availing the services after clicking the ‘Register now’ link. Non members use their email address and password to gain access to their services.

Your login details are the methods used by us to identify you and so are very important. You are responsible for any payments due for services accessed through the Apps and/or website by anyone using your password details. Any information regarding someone using your password details should be advised to the Serenity ALC immediately.


Serenity ALC reserves its right to terminate/block the User Account,

  1. if User(s) furnishes false information,
  2. without assigning any reason, by written notice of 30 (thirty) days,
  3. if User(s) is in breach of its material obligations under these terms and conditions,
  4. if User(s) frequently cancels the Services or frequently returns the ordered products without any justifiable reasons,
  5. if the User(s) is engaged in any fraudulent transactions/activities,
  6. if the User(s) misuses, abuses, indulges in activities causing service disruptions,
  7. the termination of User(s) Account shall be without prejudice to any rights which have already accrued to Serenity ALC.



Serenity ALC allows you to conduct an online consultation with your Wellness Consultant “WC”. As such, on the Serenity ALC platform, an WC may provide virtual consults, as appropriate. You, the user, consent to Serenity ALC transferring your consult queries to the WC(s) selected and determined by you for the respective consult. You understand and agree that the information during these interactions is subject to our Privacy Policy.

You understand and agree that any issues, questions or concerns relating to these consults must be taken up directly with your WC

Serenity ALC is a platform for you to connect with your Wellness Consultant and discuss topics related to your Wellness and well-being. These Apps, and Serenity ALC do not take responsibility for any advice given during the interactions on the Apps, and the terms and conditions with and implementation of that advice is solely at the discretion of the Users.


While our platform supports Consultant-User relationships, we do not create nor are responsible for consultant-User relationships.

During your use of our Apps and/or website services, you may come across and/or receive content – text, data, graphics, images, information, suggestions, guidance, and other material including information provided in response to your particular query by your WC(s). However, the provision or exchange of such information does not create a licensed Consultant-User relationship, between Serenity ALC and you.

Wellness Consultant ON Serenity ALC

While Serenity ALC takes steps to verify the statutory registration of WCs using our platform to provide their services, we make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided by the “WC” on their profiles. Serenity ALC does not recommend or endorse any specific individual and/or WC(s) that may be mentioned on the Apps and/or website. In no event will Serenity ALC be liable to the user or anyone else for any decision made or action taken by the user or anyone else on basis of the information provided on the website and/or Apps. No medical, legal or any other decision shall be based solely upon the information provided through the Apps and/or website.


Serenity ALC is a platform that allows you to connect with and consult with your WC’s. Your WC may have a fees associated with the consultations they provide you on Serenity ALC through www.Serenityalc.com The Apps provide a payment service to collect the consult fees from you on behalf of the WC. Your payment is processed through secure third-party payment gateway services.

When you use Serenity ALC or other paid services provided via our Apps and/or website, you understand that Serenity ALC will collect payment from such services from you on behalf of the WCs providing you the respective services. You acknowledge that Serenity ALC’s not liable for the treatment or advice given during the consult (or other paid service) and cannot be held liable.


Under certain circumstances, you may be able to cancel a transaction on Serenity ALC and be eligible for a full refund of your payment, including when:

  1. You submitted a consult to an WC, and they have not yet opened the message or responded to your query.
  2. The WC declined your consult request for any reason.
  3. A technical glitch on the Apps and/or website caused your consult to not be submitted to the WC.

However, we cannot address disputes or concerns you may have during or after a consult with your WC’s. Any requests for or expectations of refunds in this case must be taken up directly with your WC’s.


When you register on Serenity ALC website and/or Apps, we may communicate with you, including by sending information, correspondence, and notices to you. These communications may be sent via email, SMS (text message), push notification, or otherwise using contact information associated with your account, including information provided when you register or update information in your Account profile. These communications will not contain Personal Health Information.

When the user signs up for our email newsletters they will receive additional promotional emails from Serenity ALC or our Sponsors, Partners and Associates. In order to subscribe to Serenity ALC newsletters via email, we need the user’s contact information, like name and email address. You can opt out of promotional communications and control your communications preferences through your Account settings.

If you experience difficulties with our automated unsubscribe service, please contact us. Serenity ALC will manually unsubscribe you from that newsletter. In some cases, when you click on a link or an advertisement on our Apps and/or website, in an e-mail or newsletter, your browser may be momentarily directed to the Apps and/or website of a third party which, acting on behalf of Serenity ALC notes or “counts” your response to the e-mail or newsletter before re-directing your browser to your selected destination; this re-direction process may not be apparent to you.


Serenity ALC provides Wellness Consultant (WCP) a platform to set up an online presence and use the Apps to connect with their patients, and help those in need of health and well-being advice.

You, the WC, hereby represent and warrant that you will use the Serenity ALC Apps and services in accordance with applicable laws. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and Serenity ALC accepts no liability for the same.


WCs hereby agrees that they shall use the Serenity ALC or App for the purpose specified in these Terms & Conditions and shall not use the Serenity ALC for App for any unauthorized and unlawful purpose, including impersonating another person.

WCs shall promptly renew their licenses required to provide Health and Wellness services and notify Serenity ALC of any updates or changes to their statutory registration numbers and/or licenses.

The WC confirms and warrants that they:

  1. are qualified to provide wellness services within the territory of India
  2. have obtained all licenses as required by law to provide medical services and have not committed any act or omission that might prejudice its continuance or renewal
  3. have provided on Serenity ALC’s Apps and/or website true, accurate, complete and up to date details about their qualification and credentials The WC agrees that they shall abide by the applicable statutory regulations including the code of professional ethics as prescribed under applicable laws and regulations, at all times.


The WC agrees to hold all information provided by a User to them in strictest confidence, under all circumstances. WC agrees that they shall not disclose any information or documentation provided by a User to any other person, nor shall they allow, by act or omission, such information or documentation to be acquired by any other person.


Serenity ALC reserves the right to terminate any account WC any Apps and/or website including when:

  1. The WC breaches any terms as listed in the Terms & Conditions, the terms and conditions between Serenity ALC WC, and/or privacy policy or applicable laws.
  2. Serenity ALC’s unable to verify or authenticate any information provided to it by the WC.
  3. Serenity ALC’ in its sole and absolute discretion believes that actions of the WC may cause legal liability for and/or other Users, and/or may adversely affect the services rendered by Serenity ALC.


We have attempted to provide acknowledgement of sources as references for text, but there is likelihood that several acknowledgements are not mentioned. Serenity ALC is certainly willing to correct omissions of citations & encourage our readers to email us with further information regarding the sources.

If the user believes any materials accessible on or from the Serenity ALC’s Apps and/or website infringe their copyright, they may request removal of those materials (or access thereto) from Serenity ALC’s Apps and/or website by contacting Serenity ALC and providing the following information:

  • Identification of the copyrighted work that the user believes to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.
  • Identification of the material that the user believes to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
  • User’s name, address, telephone number and (if available) e-mail address.
  • A statement that the user has a good faith belief that the complaint of use of the materials is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information that the user has supplied is accurate, and indicating that “under penalty of perjury,” the user is the copyright owner or is authorized to act on the copyright owner’s behalf.
  • A signature or the electronic equivalent from the copyright holder or authorized representative.

In an effort to protect the rights of copyright owners, Serenity ALC maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the Apps and/or website who are repeat infringers.


Before you continue using Serenity ALC ’s Apps and/or website, we advise you to read our privacy policy. Company’s privacy policy can be found at Serenity ALC (‘privacy policy’) regarding our user data collection. It will help you better understand our practices.


Through the Services, you will have the ability to access and/or use content provided by instructors of programs offered as part of the Services, other users, and/or other third parties and links to websites and services maintained by third parties. Serenity ALC cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Serenity ALC disclaims any responsibility or liability related to your access or use of such third party content. It is clarified that Serenity ALC does not have a principal-agent or employer-employee relationship with any instructor, user or third party and shall not have bear any liability or responsibility on behalf of such persons / entities.


Serenity ALC’s Apps and/or website may present links to third party websites not owned or operated by Serenity ALC shall not be responsible for the availability of these sites or their content. Serenity ALC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the User’s use of or reliance on any content of any such site or goods or services available through any such site.


The services and all included content are provided on an “As is” basis without warranty of any kind, whether express or implied. Serenity ALC parties specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade, whether express or implied. Serenity ALC parties further disclaim any and all liability related to your access or use of the services or any related content. You acknowledge and agree that any access to or use of the services or such content is at your own risk.


To the maximum extent permitted by law, Serenity ALC parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, lost business opportunities, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any party other than the applicable Serenity ALC party, including without limitation, any defamatory, offensive, or illegal conduct; (c) unauthorized access, use, or alteration of your content or information; (d) these terms; or (e) act, omission or negligence to which you contributed.

You acknowledge and agree that the disclaimers and the limitations of liability set forth in these terms of use reflect a reasonable and fair allocation of risk between you and the Serinity ALC parties, and that these limitations are an essential basis to Serenity ALC ability to make the services available to you on an economically feasible basis.

You agree that no claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by Serenity ALC Others such claim are permanently barred.


You agree to indemnify, defend, and hold harmless Serenity ALC parties from any and all claims, liabilities, expenses, and damages, including reasonable attorneys’ fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.


These terms and conditions are governed by the laws of India and the competent Courts at Jamshedpur shall have exclusive jurisdiction.

Any dispute, controversy, claim or disagreement of any kind whatsoever between User(s) and Serenity ALC in connection with or arising out of these terms and conditions or the breach of the terms and conditions, termination or invalidity thereof (hereinafter referred to as a “Dispute”) shall be resolved by way of arbitration.

Arbitration shall be conducted by a sole Arbitrator to be appointed mutually by Serenity ALC and User. The arbitral proceedings shall governed as per the Indian Arbitration and Conciliation Act, 1996 or any statutory modifications or re-enactments thereunder, which are deemed to be incorporated by reference herein. The venue of arbitration shall be Jamshedpur; India and any award shall always be treated as made at the seat of the arbitration. The language to be used in the arbitral proceedings shall be English. The Arbitrator shall not have the power to award punitive damages, attorney’s fees and / or any other losses, expenses, claim or damages, which are excluded by these terms and conditions. The arbitration proceedings, including any outcome, shall be confidential. The decision of the Arbitral Tribunal shall be final and bindings, shall be carried into effect and may be made by an order of any competent court at the instance of any party.


Neither failure or delay on the part of any party to exercise any right, remedy, power or privilege hereunder nor course of dealing between the parties shall operate as a waiver thereof, or of the exercise of any other right, remedy, power or privilege. No terms shall be deemed waived, and no breach consented to, unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented. No waiver of any rights or consent to any breaches shall constitute a waiver of any other rights or consent to any other breach.


If any of these terms is held invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect, and these terms shall be deemed reformed by replacing such invalidated or unenforceable provision with a valid and enforceable provision that corresponds as closely as possible to the intentions of the parties as expressed by the invalidated or unenforceable provision.


All rights, title and interest in intellectual property rights relating to the Products including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by Serenity ALC.

The Apps and/or website and the video material, audio material, text, images, graphics and other content available on the Site (collectively, the “Content”) are protected by copyright, trademark and other laws. Nothing that you see or read in the Apps and/or website /portal may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.

User(s) hereby acknowledge and agree that they shall not,

  1. recreate, duplicate, reverse engineer, decompile, recompile, disassemble or otherwise reproduce directly or indirectly, any part or whole of the Platform in or any materials relating thereto,
  2. design around Serenity ALC’s proprietary projects, materials and products,
  3. use the Serenity ALC’s Services, Content of the Platform, Confidential Information as a basis upon which to develop or have a Third Party develop a competing or similar product. Further the User(s) or any Third Party/Parties shall not contact or attempt to contact the Third Party Service Provider(s) on this Platform in any form either to promote its business or lure them to enter into a business relationship with them or with the Serenity ALC’s competitors’,
  4. copy the content on this Platform/ Apps and/or website
  5. use any software, tool or engine or any kind of device/mechanism, including but not limited to robots, spiders, artificial intelligence tools/agents to crawl, spy, navigate, to search, scramble, copy, duplicate, steal the Platform or the contents therein,


We respect the intellectual property rights of others. If you believe your copyright has been violated on the Site, please notify us with a description of the copyrighted work that you claim to be infringing your IP; a description of where the material that you claim is infringing is located on the Serenity ALC’s Apps and/or website, with enough detail so that we may find it on the Apps and/or website; contact Details – Address, telephone number, and email address; a statement by you, that the information which you provided is accurate and your claim of the copyright or intellectual property is on your own behalf.

You can reach Serenity ALC to notify your claims of copyright by email to _______@__.care


Serenity ALC Private Limited shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a service caused by a death in the WC, illness of WC, Government edict or regulation.


Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them. This clause shall continue notwithstanding termination of these terms and conditions.


These terms and conditions, together with the Serenity ALC ’s Apps and/or website Disclaimer and Service Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us.  Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.


The contact details of the officer are as below:

Name: _____________

E-mail id: ___________

All the grievances and any discrepancies of the provider of information shall be redressed within one month (30 days) from the date of receipt of grievance.

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